Terms of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and Flocknest Limited (“FlockNest”, “we”, “us”), a private limited company registered in Nigeria (CAC RC 9879525) under the Companies and Allied Matters Act. They govern your use of the FlockNest mobile app, website and related services (the “Services”), and describe how the product actually works today. By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. You can reach us at [email protected].

Eligibility

You must be at least 18 years old to use the Services. If you use the Services on behalf of a farm business, cooperative or other organisation, you confirm that you have the authority to bind it to these Terms, and “you” includes that organisation.

Your account

You must give accurate account information and keep your password secure. You are responsible for activity that happens under your account, including what the team members you invite to your farm do. As a farm owner you decide who joins your farm and what role they hold, and you are responsible for removing people who should no longer have access.

Your team and your farm

Roles control what each member can see and do. Financial records, meaning expenses, budgets and profit figures, are available only to the farm owner and manager. Records entered by your team belong to the farm. If you leave or delete your account, farms you share with others keep working for the remaining members.

Free trial and subscriptions

New farms receive a 30-day free trial of premium features. After the trial, continued access to premium features requires a subscription. Trials and subscriptions apply per farm, not per person, so one subscription covers the team you invite to that farm.

Subscriptions are purchased through the Apple App Store or Google Play. Prices, currency, billing, renewal and cancellation are handled by the relevant app store under its own terms, and your subscription renews automatically until you cancel it in your store account. Cancelling stops the next renewal; it does not shorten the period you have already paid for. Refunds are handled by the app store, not by us. We cannot issue or reverse a store charge, though we are happy to help you contact them. We may change prices for future billing periods, and where we do we will give notice before the change takes effect.

Acceptable use

You agree to use the Services lawfully and not to misuse, disrupt, reverse engineer or attempt to gain unauthorised access to them, or to use them to store or send unlawful content.

Advisory information is not veterinary advice

FlockNest’s insights, recommendations, growth targets and weather advisories are provided for general informational purposes only. They are generated from the records you enter and from public data, and are advisory only. FlockNest does not diagnose disease and never recommends medicines or dosages. For animal health decisions, always consult a qualified veterinarian.

The same applies to financial and production figures. Profit and loss, cost per kilogram, feed conversion, withdrawal-period dates and budget tracking are calculated from what you record, and some figures are estimates. Feed cost, for example, is valued at your current feed price. They are there to help you run your farm, not to serve as accounting, tax or regulatory records, and you remain responsible for the decisions you take and for meeting any food-safety or withdrawal requirements that apply to you.

Availability

FlockNest is built to work offline and to sync when you reconnect, but we cannot promise the Services will be uninterrupted or error-free. We may change, suspend or discontinue features, and we will give reasonable notice before removing something you rely on. Keep in mind that records created offline exist only on that device until it next syncs.

Your data

You own the records you enter. We handle them in line with our Privacy Policy. You can export your production records to PDF or Excel, and export a disease case or a closed cycle as a PDF, from inside the app. You can delete your account at any time, in the app or by following our account deletion page: the account is closed immediately, and your personal data is permanently erased within 30 days, as described in the Privacy Policy. If you need a copy of information the app does not export directly, contact us and we will help.

Our content

The app, website, branding and everything we provide within the Services remain ours. You may use them to run your farm, but not copy, resell or redistribute them.

Suspension and termination

You can stop using the Services and delete your account at any time. We may suspend or end access if these Terms are breached, if required by law, or if an account is being used in a way that puts the Services or other users at risk. Where it is reasonable to do so, we will warn you first and give you a chance to retrieve your records.

Disclaimers and limitation of liability

The Services are provided “as is” without warranties of any kind. To the maximum extent permitted by law, FlockNest is not liable for any indirect or consequential losses arising from your use of the Services, including lost profits, lost production or losses to your birds. Nothing in these Terms limits liability that cannot be limited by law.

Governing law and disputes

These Terms, and any dispute arising out of or in connection with them or the Services, are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact us first at [email protected] and we will try to resolve it with you within 30 days. If we cannot, the courts of the Federal Republic of Nigeria will have jurisdiction. Nothing in this section takes away any rights you have under the Federal Competition and Consumer Protection Act 2018 or under mandatory consumer protection law in the country where you live.

General

These Terms and the Privacy Policy are the whole agreement between you and us about the Services. If any part of these Terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right immediately, we have not waived it. You may not transfer your rights under these Terms to anyone else without our written consent; we may transfer ours to a successor of our business, and will tell you if we do.

Changes

We may update these Terms from time to time and will post the new version here with a new “last updated” date. If a change is significant, we will tell you in the app before it takes effect.

Contact

Questions about these Terms? Email [email protected].